My path in healthcare began as a patient transporter at Westchester Medical Center during the COVID-19 pandemic. Here, I witnessed the degree to which fear could overtake patients and their families; yet, I also saw that thoughtful gestures like a few words of kindness or a fleeting moment of sincere presence could palpably decrease their feelings of loneliness. These experiences made clear to me that truly looking after the health of others encompasses more than medicine and procedures; it is inherently about connection.
Later, while working at the New York State Office for People with Developmental Disabilities, I gained the same understanding through a different lens. Seeing an individual beam with pride after independently accomplishing an activity of daily living served as a reminder that dignity is as important to health as medical care.
Prior to pursuing these roles, I was in pharmaceutical distribution and consulting, making a six-figure income. On paper, it was success. In practice, it felt empty. I walked away because I knew that health should never be solely about metrics, compliance, or financial performance. I needed my work to directly connect me to people's lives and struggles. That decision—trading financial security for nursing school—was rooted in a belief that empathy, not ego, is the cornerstone of care.
To me, empathy is seeing beyond yourself and truly acknowledging the humanity and suffering of others. It is silencing your own ego so that you may see individuals as they are, rather than as you presume them to be. I think society in general has a hard time with that. We are so quick to judge, to label, to dismiss—but not so quick to walk a mile in the truth of another human being. In medicine, that failure has a cost: patients feel invisible, disparities worsen, and outcomes falter.
Empathy, then, is an essential trait of nursing practice; it is the most important attribute. It allows health care providers to view patients as whole persons and not just as charts or diagnostic labels. It is the bridge that links medical knowledge with true healing experiences. As a future nurse, my goal is to embody this quality by actively practicing attentive listening, by recognizing that every symptom is linked to a person who has fears, hopes, and a unique story, and by advocating for the rights of those whose voices are often silenced by poverty, stigma, or systemic injustices.
Practicing from a human-centered perspective takes more than goodwill. It takes humility, patience, and an openness to tailor care to each person. It involves not only asking, "What’s wrong with you?" but also, "What matters to you?" It involves creating room for cultural beliefs, individual values, and the dignity of choice—even when represents immediate inconvenience.
In my nursing practice, I will be accountable to empathy by:
• Viewing patients holistically—recognizing suffering beyond physical symptoms.
• Advocating for underserved populations who are too often overlooked.
• Establishing trust by listening and empathy, particularly during timesof vulnerability.
• Approaching every interaction as a chance to maintain dignity, not just to provide care.
Walking away from a profitable career in pharmacy was not simple, but it helped me get clear about my values. I do not wish to define my success in terms of numbers only—I wish to define it in terms of those lives I touch, the pain I alleviate, and the trust I gain. Empathy brought me to nursing school, and empathy will lead me as I go forward. Because at its core, healthcare is not about us as providers. It's about the people we serve. And serving them in a real way starts with empathy.