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Phong Doozy

1x

Finalist

1x

Winner

Bio

I am passionate about transforming healthcare through innovation, strategy, and technology. My experience spans healthcare, technology, and the nonprofit sector, where I have led initiatives that improve care delivery, strengthen community engagement, and drive organizational growth. From healthcare analytics and strategic planning to entrepreneurship and program development, I enjoy turning complex challenges into meaningful solutions. Throughout my career, I have founded and advised organizations, led cross-functional initiatives, and developed programs that create measurable impact. My work has focused on expanding access to care, improving operational performance, and fostering collaboration across diverse teams. Guided by curiosity, empathy, and a commitment to service, I strive to build systems that improve lives and create lasting value for the communities they serve.

Education

University of Southern California

Master's degree program

2024 – 2027

Majors:
  • Business, Management, Marketing, and Related Support Services, Other
  • Health and Medical Administrative Services

University of Southern California

Bachelor's degree program

2019 – 2024

Majors:
  • Health and Medical Administrative Services

Miscellaneous

Desired degree level:
Doctoral degree program (PhD, MD, JD, etc.)
Graduate schools of interest:
University of Southern California
Desired degree modality:
Hybrid
Medical school interest:
No

Career

  • Administrative Resident

    Hospital & Health Care · Stanford Health

    Jan 2025 – Present

  • Administrative Resident

    Hospital & Health Care · Optum

    Jan 2023 – Jan 2024

  • Process Improvement Intern

    Hospital & Health Care · Kaiser Permanente

    Jan 2022 – Jan 2023

Miscellaneous

Dream career field:
Hospital & Health Care
Work experience:
2 years
Has nursing license:
No
ACHE Southern California LIFT Scholarship
Winner
I aspire to lead nonprofit healthcare organizations that eliminate barriers to specialty care, strengthen care coordination, and ensure every patient receives exceptional care regardless of socioeconomic or geographic circumstances. This scholarship would allow me to continue developing the leadership and analytical skills necessary to transform healthcare delivery while easing the financial burden of graduate education. Throughout my career, I have pursued opportunities to improve healthcare at both the patient and systems level. At Kaiser Permanente, I created and refined Prescription for Punchlines, healthcare's first comedy-based wellness curriculum, using evidence-based humor to improve mental health and patient engagement. At Optum, I led the development of a referral specialty tiering program that strengthened access to high-quality specialty care across Western markets. At Stanford Health Care, I lead strategy and data analysis for six destination service lines, identifying opportunities to improve access, operational performance, and patient experience. I have been honored to be named a Fulbright Scholar and to serve as one of the youngest board members on university-wide committees at USC. My passion for healthcare began as a medical clown, where I witnessed the profound impact of compassion on healing. That experience inspired my continued service as President of Upsilon Phi Delta, President of the Advanced Degree Consulting Club, Director of Social Programming for Graduate Student Government. I hope to build a healthcare system where access to exceptional care is determined not by circumstance, but by need and this scholarship would accelerate my ability to lead that change. __________________________________________________________________________________________________ My passion for healthcare leadership has always been rooted in people, not positions. Before I understood healthcare strategy or operations, I served as a medical clown, where I learned that healing extends beyond medicine. A smile, a conversation, or simply making someone feel seen could transform a patient's experience. That lesson continues to shape how I define leadership: creating healthcare systems that are as compassionate as they are effective. That is why ACHE of Southern California has become so meaningful to me. Through the BridgeRoads Mentorship Program, I have had the privilege of learning from accomplished healthcare leaders, especially Victor Peña. His mentorship has shown me that healthcare leadership is not simply about managing organizations; it is about building trust, investing in people, and fostering cultures where patients and caregivers can thrive. One moment that has never left me happened while I was working in the hospital. An elderly patient had just received difficult news and quietly said, "I don't want to be alone." Although her shift had ended, a nurse pulled up a chair, held the patient's hand, and stayed with her until family arrived. Watching that interaction taught me that the most meaningful acts of care often cannot be measured, yet they define a patient's experience. I hope to remain actively involved in ACHE—not only to continue learning from leaders, but to one day mentor emerging healthcare professionals in the same way. To me, leadership is measured not by titles, but by the lives we improve and the people we inspire.
Phong Doozy Student Profile | Bold.org