Tourism is the lifeblood of Orlando, Florida, and when you work in this industry your job is to not only assist guests but to help them make memories. I am a kid that grew up right in the center of the craziness that is Orlando. Growing up I experienced all of the theme parks and attractions that we have to offer. I not only was able to experience them, but I was also able to learn about them and how they operate. My whole family works in and around the theme park industry. It is actually where my parents met. When working in the hospitality industry it's about a whole lot more than understanding how to run a ride. it's about understanding what these trips that I got to take every day, meant to the families that came from around the country. That couldn't just drive to these places after school. This is why I knew I always wanted to work in this industry. In 2021 I got the chance. I was hired at Universal Orlando Resort as a Sales Associate. I have now almost been working there 2 years and have had countless guest experiences, but one, in particular, is my most memorable. I was at the registers one day ringing out guests and this couple walks up to my register to be checked out. I begin ringing them out and my first question is always "How was your guy's day today?". The majority of the time you get "good" and sometimes you get the occasional "bad". This happened to be one of those times. My philosophy is if I can fix it, I want to fix it. so my question after this response was "Why?". The guests weren't too keen on telling me, but I could tell it was something bad, so although I had no clue why they had a bad day, I was gonna fix it. So, I asked if there was anything I could do to help make it better and the Husband explained that they were having to cut their trip short and the only thing they wanted to do was to eat at Toothsome Chocolate Emporium. At this point, I was dedicated to getting them a reservation. So, I quickly picked up the phone, called Guest Services and worked with my fellow Team Members to make this happen for the guests. It was the least I could do after their bad day. After I got the reservation confirmed I walked back to the guests and told them they were all set and the woman broke down into tears. Turns out her dog died suddenly that day and they were flying home to deal with it. She was devasted, but my kind act made their last night in Orlando a memory for them to have forever. This Scholarship money would help me get my degree so that I can help make memories like this for many more guests to come.