My name is Laith, and I’m 21 years old. In 2019, my mom, two brothers, and I moved from Amman, Jordan to Ohio due to economic hardship. My mom is American, and we returned to her home state to be closer to family. When I arrived, I was 15 and spoke very little English. I was placed in 9th grade to build my language skills, and with the help of an incredible ESL teacher and a lot of determination, I worked hard to improve. Learning English was not easy; there were many days I struggled to keep up or felt frustrated. But I never gave up. Over time, I not only became fluent, but also confident, graduating high school with strong English skills and a clear sense of pride in how far I had come.
At 16, I started working at Burger King, and later at other fast-food jobs. Every challenge motivated me to push myself further. When a high school presentation introduced me to the EMT/Fire program, I felt nervous but decided to take the chance. That decision changed everything. I became an EMT before graduating and started working for LifeCare, responding to real 911 emergencies while still in school.
Since then, I’ve continued to grow! Volunteering as an auxiliary officer, working as a phlebotomist, and now serving at a private ambulance company. I faced setbacks, including asthma forcing me out of fire training and a car accident delaying paramedic school, but I’ve learned from every experience.
My goal is to become a paramedic, earn a degree in Emergency Medical Technology, and one day teach EMS. Learning English as a second language taught me perseverance and empathy, qualities that shape how I serve others. No matter the struggle, I keep pushing forward, turning every challenge into motivation to succeed.
Empathy means truly understanding and sharing another person’s feelings; seeing the world through their eyes and responding with compassion. To me, empathy is more than an emotion; it’s an intentional effort to connect with people on a human level. It’s listening, observing, and caring enough to make someone feel heard and valued, even in their most difficult moments.
In healthcare, especially in the field of paramedicine/EMS, which I plan to pursue—empathy is a vital skill. Paramedics often meet people on the worst days of their lives: in pain, scared, or uncertain about what’s happening to them or their loved ones. In those moments, empathy allows a provider to go beyond treating symptoms. It helps calm fear, build trust, and create a sense of safety. When patients feel that you care about them as people, not just as medical cases, they’re more likely to cooperate and communicate honestly, which can lead to better outcomes.
Empathy also plays a key role within the emergency response team itself. Paramedics work under high stress, and being able to recognize and support each other’s emotional needs is crucial for teamwork and mental health. Understanding how others feel helps prevent burnout and improves communication during emergencies, where every decision counts.
To ensure my work is done through a human-centered lens, I plan to focus on treating each patient with dignity and respect—regardless of their background or situation. That means listening actively, maintaining eye contact, using calm and reassuring tones, and showing patience. It also means being aware of cultural differences, emotional states, and social challenges that can affect how people experience care.
Outside of direct patient care, I will continue developing empathy through reflection and learning. This includes debriefing after intense calls, asking for feedback, and learning from patients’ experiences. Every interaction is a chance to grow in understanding and compassion.
Empathy transforms healthcare from a technical profession into a healing art. In paramedicine, it bridges the gap between urgent action and genuine care. It reminds us that behind every emergency, there is a scared person, vulnerable, and deserving of kindness. That’s why empathy isn’t just important in my chosen career, it’s essential.