In the fast-moving and rapidly evolving hospitality industry, I envision that I’ll manage to create an immediate and substantial positive impact on local and global communities over the next 5 years, and here’s how. I believe everyone loves food, so creating a positive impact when a meal is involved isn’t that complicated. One of the things I love most about food is how there’s always a story behind it. Food is a celebration of culture. In terms of the hospitality industry, I feel that people visit restaurants/places more than just for what they have to offer food-wise.
For example, my mom and I frequently visit a restaurant here in the Dallas area called El Fenix. On Wednesdays, they serve enchiladas for $5.99. When we eat there, my mother is transported back to the times when she was a kid eating with my great-grandmother/great-grandpa. My point is that the nostalgia that can come from a place can spark positivity all in itself. Now, as I grew up eating there with her, if I were to visit with my friends. I would be transported back to my childhood as well.
One way I aim to create a positive impact is by challenging the narrative that owning a restaurant is doomed from the start. I emphasize this as the failure rate is alarmingly high, and I plan to overcome that. People find this very discouraging, but I believe if people see I can do it, it can make them believe they can too.
I plan to spread positivity in my community wherever I decide to open my business by providing fundraising/and scholarship opportunities to high schoolers to help them overcome the financial burden college has on too many.
Another way I believe I can impact global communities is by finding a solution to a somewhat insolvable problem in the food industry today: “food waste”. It’s honestly horrendous how much food is thrown out each night at the end of a shift.
As I’m a hospitality major, I believe that creating a positive impact on people’s lives, whether local or global, is the main mission of what we do. In the world of hospitality, it is our main goal to make a personalable relationship with our customers. Good customer service skills, being consistent, smiling, and attention to detail are all the core foundations for what hospitality is.
Omotenashi, which is the Japanese word for hospitality, is my favorite way to describe it. Omotenashi means the focus is always on providing the best service and hospitality, despite receiving nothing in return. This is the very reason our hospitality department uses this word as the core definition of our degree. I want to open a restaurant one day, and I feel that if I’m able to treat my local community with these actions that I just described, I’ll make a positive impact on customers' lives. The possibilities of what I can do to make a positive impact with my restaurant are endless.