It all started with volunteering as a Crisis Textline Counselor, a platform where texters in crisis message in to have conversations. When I signed up and finished the training, I didn't put much thought into it, I saw it just as another volunteering experience. However, the conversations, the stories, and the feelings that were shared with me were truly impactful. This experience was definitely an eye-opener to the struggles that many people face.
Conversations about abuse, rape, depression and even suicidal thoughts were shockingly common. Until this volunteering experience started, I never had a grasp on what people go through and the effects it had on the person's mental and physical health. I vividly remember the emotions I felt when I had first received a texter who was contemplating suicide as we talked. I was trained to go through a risk ladder, which is when I ask the texter how they are feeling and try to gauge where they are at on the process of dying by suicide. The worry, anxiety, and fear I felt that this random person is reaching out to me and is currently thinking about dying were overwhelming. In my head, I was thinking, "If I make one wrong move, this person can end up hurting themselves or worse." Even though I had a supervisor online and guiding me, the feelings of worry were still racing through my mind. During the conversation, I used techniques like confirming the texter's thoughts and feelings, providing a comfortable space to express themselves, and offering input when they wanted my opinion. As the texter and I conversed and we were able to move towards a calmer state of mind, I truly realized how hard they have worked to get to the point of giving up.
Professional help, medication, support groups, friends/family, etc. are all resources a person can use to deal with varying problems. Initially, I thought the case for this texter was that they weren't broadening their search large enough, but I was wrong. As we went through coping strategies they have tried, medical professionals they have visited, and people that they have tried to reach out to, it showed me that my thoughts were the exact opposite. They have truly given it their all, but the texter feels like nothing has ever worked. The texter felt depressed and anxious, regardless of what they do. I kept on reminding the texter that healing and overcoming these emotions take a lot of time and effort. I told them that if you are able to take one step forward, regardless of how much time it took, that's the progress you need. After talking for a bit longer, I was able to recommend other coping strategies and hobbies that the texter can try. I mentioned that there may be hundreds of coping techniques that may not be helpful, but once you find that one good one, that is all you need. After sharing a few comments and words of encouragement, the conversation ended.
This conversation made me realize many things. No matter how a person looks in front of you, you may not understand the magnitude of the stress and hardships that they internally face, and the efforts that they put into trying to live a healthier life. This taught me to live life a little more forgiving. An angry, intimidating person may be dealing with financial problems. A difficult customer may be grieving over a family member's death. Life is truly hard. Simply put, what I learned from these conversations is to be more understanding and welcoming.