Last summer was my first time assuming an active role in government.
On Tuesdays and Thursdays from nine to five, I interned for Congressman Swalwell’s District Office. Situated in the heart of the East Bay in Castro Valley, we represented California's fifteenth congressional district and helped correspond with federal agencies on behalf of constituents.
While most would find a desk job to be dull, for me, it was the lens through which I gained exposure to the political atmosphere of our country. Through every phone call, I witnessed how a politically polarizing democracy can negatively affect the very people it intends to serve and how I can be of prospective change.
As an intern, I realized that in order to ensure that constituents felt like they were being thoroughly represented by the Member of Congress they elected into office, they required services greater than my job description. Connecting to constituents as people and imparting a sense of humanity in our interactions was imperative. It was important to me to immerse myself in each person’s backstory and ensure their voice was acknowledged and understood.
Nevertheless, I often found myself reflecting on my conversations with constituents as my days became characterized by the lessons they left me. Most of which caused me to contemplate the overarching effect that politicization of issues has on already underserved populations in society. Confiding in representatives about stances on issues and feeling validated, is something few have experienced.
I particularly remember the war veteran who had been missing Social Security payments over the pandemic and was in dire need of paying for his wife’s medical bills from COVID-19 hospitalization. Even over the phone, his voice wavered with emotion, yet was weary with distress. Growing tired of repeating the same story, he was apprehensive in seeking congressional help. However, in listening to his struggles, I wrote up a detailed ticket to expedite his case.
There was also the kindergarten teacher from San Leandro who would call every Tuesday to vent about politics in our country. When kids asked her about why people on the news were so mean to each other, she would describe to me in painstaking detail the feeling of having no answer for them.
As a congressional staff, I was told to refrain from offering any advice or revealing any of my political viewpointss. But in simply listening to constituents and their experiences, I offered them something greater–––the feeling of being heard and valued.
As the first point of contact for constituents, I experienced the importance of empathy in case management and when all efforts were exhausted, I witnessed the power of simply listening. Staying on calls with constituents as I opened up their case or logged their concerns allowed them to experience a sense of transparency in government that long eluded them.
I recognize that while my time as an intern did not significantly remedy the shortcomings of our politically polarized democracy, the humanity I incorporated into my interactions with constituents altered the way in which they perceive it. No longer would seeking government assistance entail a crippling sense of powerlessness, but rather a source of agency and support.
Though office jobs continue to be regarded as menial and monotonous, it was through every phone call where I found this generalization contradicted. Within the confines of my cubicle, my hour-long conversations with constituents encompassed more than just the handling of casework and secretarial duties, but also the alleviation of peoples’ real struggles.
It is through providing others with the empowerment of being heard that I hope to positively impact the world.